DATA CENTER TECHNICIAN

SEGRA is searching for a Data Center Technician for our Winston-Salem, NC  Data Center.  The position requires intermediate technical skills and capabilities. The technician must have the ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach.

The ideal candidate will identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers are a must. General assignments will include but are not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment, and organizational tasks. Other tasks include basic network and server configurations.


Qualifications

• Associate degree or higher, or a minimum of two years of working experience in a customer service/help desk environment
• IT-related certifications are a plus. Examples include, but are not limited to: VMware vSphere Foundations; Zerto Certified Associate; NetApp Storage Associate; Kaseya Certified Associate; Logic Monitor Associate; Commvault Foundations; CompTIA A+, Server+, or Net+; Cisco CCNA; Microsoft MCSA or MCSE; RedHat RHCSA or RHCE
• General knowledge of TCP/IP required and a detailed base of technical knowledge of PC hardware, operating systems, networks and communications protocols desired
• Previous cabling experience (Copper/Coax/Fiber) is a plus
• Must be able to work around electrical and mechanical equipment to take readings
• Must demonstrate personal motivation and enthusiasm; ability to work as an individual and a part of a team
• Values continuous learning and self-improvement through industry certifications
• Previous customer interaction experience via phone, email, and ticketing systems
• Must possess problem-solving abilities for complex problem resolution, identifying and resolving issues effectively
• Strong written and verbal communication skills; must be able to distribute messages clearly and concisely connecting with employees and customers alike
• Able to handle multiple tasks and manage priorities while maintaining the ability to distinguish minimal impact from high impact problems with little direction
• Must have a high degree of accuracy and attention to detail
• Must possess strong interpersonal techniques, is positive, pleasant, respectful and customer-focused
• Must have a courteous and efficient telephone manner
• Must be available to work all shifts
• Excellent verbal, written, and interpersonal skills
• Proficiency in using MS Office suite and Windows-based computer applications; ability to use MS Visio a plus