NOC Manager - Charlotte, NC

Charlotte, NC, USA Req #1723
Friday, September 8, 2023

Segra is searching for a dynamic and experienced NOC Manager to work within our Charlotte, NC market. After reviewing the following details, if you are interested in being considered, please visit to submit your application.


Role Overview:

The Network Operations Center Manager provides direct support to the NOC personnel.  Responsibilities include identifying individual strengths and build team cohesion in an effort to provide appropriate technical skills to support Segra’s Carrier based customers.   The NOC Manger is also responsible for defining, policies and procedures of the NOC for the purpose of prioritizing projects, managing activities, meeting commitments to customers, monitoring, responding to network events, coordinating outage resolution, improving network performance, ensuring 99.999% Network availability across all technologies provided by Segra.  It also the NOC managers job to facilitate meetings to coordinate process improvements and ensure compliance to these policies.  Additional duties include representing the NOC team in various committees designed to plan, evaluate, & incorporate new equipment/markets into the network, and developing capital budgets to include OPEX and CAPEX expenditures.


The NOC Manger reports to Director of the NOC.  Must be able to work long hours as needed and available 24/7 for escalations, network events and business needs.  Strong skills in managing 24/7 shift rotations and scheduling is a must.


Education: BS Degree in Business or technical field and/or equivalent work experience required.


Experience: Previous NOC experience and understanding of capturing and timely responding to surveillance alarming; previous proven successful supervisory experience leading a technical team. Well versed in developing and reporting KPI’s used to gauge team and individual productivity.


Key Competencies:

  • Must have thorough knowledge of management principles and practices; personnel supervision and development; and telephony technologies.
  • Experience setting up local exchange operations including surveillance, monitoring, fix, and repair.
  • An understanding of IP networking
  • An understanding of SONET and DWDM technologies
  • Working knowledge of computer word processing, spreadsheet, and presentation software
  • Outstanding communication and interpersonal skills required.
  • Excellent written skills


Location & Travel Requirements:

This position requires the NOC Manager to live within the Charlotte, NC area or within reasonable driving range to be in the NOC at least three days a week. This is not a remote role.


Shift & Hours:

This is not standard Monday-Friday, 8:00 AM – 5:00 PM. Due to the nature of a NOC, this will require on-call rotation, which includes weekends.


About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.


Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.


Benefits Overview:

Segra offers a robust benefits package to our full-time employees, which may include medical, dental, vision, life insurance, 401(k), tuition reimbursement, gym reimbursement, vacation/PTO, holidays, personal days, and more!


Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Other details

  • Job Family 50
  • Pay Type Salary
Location on Google Maps
  • Charlotte, NC, USA