Service - Customer Service Engineer (Medical Imaging - Siemens, GE, and Philips)

DESCRIPTION

The Field Service Engineer is responsible for maintaining, installing, updating, and servicing Siemens medical equipment.

MAIN DUTIES AND RESPONSIBILITIES

• Interact with Customers (internal and external) in a courteous and professional manner to solve the assigned service issues
• Repair of Siemens and multivendor systems, including diagnostic imaging systems, therapy systems, computer systems, and clinical network systems at customer sites, utilizing available resources including other CSEs knowledgeable in the specific modalities
• Perform planned maintenance and equipment modifications on a timely basis with minimal supervision
• Perform administrative duties and maintain accurate records in a timely manner, including—electronic service reports, expense reports, monthly reports, internal communications, vendor credentialing, etc.
• Installation of equipment which may include uncrating, inventory, mechanical assembly, interconnecting cabling, electrical and mechanical calibrations and adjustments, all testing required for successful equipment turnover to customer, and all paperwork required by manufacturer, local, regional, national, and international regulatory agencies
• Responsible for picking up parts ordered for assigned jobs, returning defective or unused parts, and documenting parts used per company policy and procedure
• Takes after hour calls on a rotating basis according to the annual on call schedule
• Work overtime as necessary during on-call weeks and at other times as required
• Actively participate in Med Lab training courses
• Through field assignments, continuously improve and expand knowledge and expertise in repairing and servicing a variety of equipment
• Be a safe and courteous driver always
• Follow regulatory, safety, and work procedures always

SKILLS AND ABILITIES

• Customer service focus (internal & external)
• Problem solving skills
• Attention to detail
• Active listening
• Written comprehension
• Deductive reasoning
• Ability to document and record information
• Processing information
• Computer skills
• Safe driving
• Inspecting equipment, structures and material
• Mathematics
• Physical Flexibility and static strength
• Memorization
• Instructing and teaching others
• Monitor processes, materials, and surroundings

QUALIFICATIONS

Engineering degree (AS or BS) or equivalent experience with a background in analog and/or digital systems. Minimum of two-years experience that is sufficient to demonstrate knowledge of troubleshooting with hardware components and software. Siemens, Philips, and GE OEM experience required. Skilled in medical or other system repair and installation, customer service experience, and good oral communication is preferred. Basic math functions and reasoning ability are required.

ABOUT MED-LAB
World Class Account Executives. Dedicated Engineers. Inspired Leadership. Med Lab has over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.  

Employment at Med-Lab is contingent on a satisfactory background check and drug screening. This includes but is not limited to a motor vehicle report, employment verification and social security verification.

Please note that employment at Med-Lab is also contingent on proof of right to work (including e-verify).