Front Desk Supervisor

4375 Metro Cir NW, North Canton, OH 44720, USA Req #878
Tuesday, December 21, 2021
Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Job Title: Front Desk Supervisor Status: NON-EXEMPT 

Reports to: Assistant General Manager

Position Summary: 

 The Front Desks Supervisor’s primary function is to assist the Front Office/Desk Manager with the daily operations of the front office/desk. He or she acts as a supervisor to all Front Office personnel, assist with guest complaints. Represents management in the Front Office in the absence of Front Office Manager. He or she is also responsible for safeguarding both the hotel’s guests and its assets by following all established safety and security policies and procedures. The Front Desk Supervisor is accountable for ensuring that guest interactions with Front Office personnel are handled properly, and that the experience is a pleasant one for the guest. 

Experience & Education: 

3 to 5 years of experience in a hotel or a related field preferred

3 to 5 years of supervisory experience required 

High School diploma or equivalent required

College course work in related field helpful

Previous customer service experience strongly preferred.

Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.

Ability to work with Microsoft Office products and various other software programs.

Valid driver’s license required. 


Work Environment – Ability to work: 

Under variable temperature conditions

Under variable noise levels


Long hours sometimes required.

Physical Requirements: 

Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Ability to work under variable temperatures and noise levels

Near Vision - The ability to see details at close range

Ability to bend, stretch, twist or reach with your body and arms

Must be able to stand and/or walk for lengthy periods of time

Mental Requirements:  

Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English

Must be able to evaluate and select among alternative courses of action quickly and accurately

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions 

Multi-Lingual skills helpful

Essential Duties & Functions: 

Approach all encounters with guests and employees in a friendly, service oriented manner

Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations

Positively interact with hotel guests

Check guests in and out of the hotel

Confirm payment method at check in and obtain full payment at check out

Log all requests and confirm completion

Direct guests to daily functions within the hotel

Review PMS inventory and house count for availability and rates

Book reservations for day of arrival or future stays

Balance and prepare individual paperwork for closing shift

Balance bank daily (which includes counting bank before beginning a shift and after shift closes) 

Maintain and market special guest programs

Handle incoming/outgoing calls

Take and deliver messages

Be familiar with guest privacy

Provide information about hotel

Know emergency procedures

Know VIP procedures

Run copies and charge guests as needed

Send faxes and charge as needed

Run daily arrival report and annotate guest reservation/inform team of special requests

Review changes in Policy and Procedure

Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt

Stock and clean work space for next shift

Prepare key check inventory

Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

Assist in training of all positions within department

Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Inform workers about interests and special needs of specific groups

Apply customer/guest feedback to service improvement efforts

Resolve customer complaints regarding worker performance and services rendered

Furnish guests with information on events and activities

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others.  Community relationships matter to the team at Meyer Jabara. 

Other details

  • Job Family New Jobs
  • Pay Type Hourly
  • Travel Required No
  • Required Education High School
Location on Google Maps
  • 4375 Metro Cir NW, North Canton, OH 44720, USA