In room dining server - Room service- Hilton Wilmington Christiana

100 Continental Dr, Newark, DE 19713, USA Req #1576
Wednesday, February 21, 2024

PM In-room dining server

Embark in this Journey with us!

The in-room dining server for Meyer Jabara Hotels and the Hilton Wilmington/Christiana is a key team player, as is in direct contact with the guests and has the guest’s satisfaction in mind every step of the way. 

The candidate will fulfill the following tasks:

•    Answer the telephone within three (3) rings with established standard telephone greeting.
•    Take order with 100% accuracy.
•    Advise guest of all promotions, and/or daily specials and apply upsell techniques when applicable.
•    Help with tray set up, tray clean up, supplies stocking.
•    Settle all checks to the correct method of payment. Prepare and balance the day’s receipts at the end of the shift.
•    Responsible for answering all telephone calls and prioritizing said calls.
•    Demonstrate very good telephone etiquettes.
•    Directly be involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
•    Knowledge of room service menus and ongoing promotions in the F&B outlet.
•    Ability to provide recommendations and suggestions to guests upon request.
•    Knowledgeable of all services, facilities and products offered by the hotel.
•    Demonstrate the satisfaction of all guests by ensuring prompt, courteous and efficient service always.
•    Display excellent conversation skills and selling techniques.
•    Pay attention to guest orders and know the menu thoroughly.
•    Write down all information’s clearly. Highlight special requests.
•    Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
•    Ensure correct posting in POS system for communication to the service and kitchen department.
•    Able to perform all duties and tasks per the tasks required at the outlet.
•    Assist the department to drive guest satisfaction by providing consistent guest experiences.
•    Report positive and constructive guest feedback to the manager.
•    Promptly handle guest queries, complaints, and all issues in a professional manner.
•    Demonstrate knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
•    Ensure that the place of work and surrounding area is kept clean and always organized.
•    Ensure proper appearance and grooming while on duty.
•    Perform any other assigned reasonable duties and responsibilities as assigned.

Other details

  • Job Family New Jobs
  • Pay Type Hourly
Location on Google Maps
  • 100 Continental Dr, Newark, DE 19713, USA