Temporary Provider Relations Representative

Motion Picture Industry Pension & Health Plans (MPI) is seeking a temporary Provider Relations Representative. The Representative reviews escalated health claims for reconsideration, confirms accumulator benefits to outside vendors, and communicates with participants and providers’ offices about claims and benefit issues via phone or email.

Qualifications:

• High school Diploma or GED required. Some college preferred
• Minimum 2 years of customer service phone experience
• Minimum 1 year of healthcare/insurance experience
• Accurate typing skills of 45 wpm
• 10 key skills by touch, preferred
• Proficient PC skills, including Windows; MS Word and MS Excel
• Clear and effective oral and written communication skills with the ability to explain and confirm understanding of complex issues
• Excellent mathematical and analytical skills
• Pleasant and professional telephone etiquette. Articulate, clear telephone voice.
• Able to handle fast-paced work and meet deadlines
• Motivated self-starter, well organized in managing time and materials
• Strong attention to detail, a high level of accuracy required
• Able to learn quickly and follow through to completion
• Good interpersonal skills, ability to interact effectively and cooperatively with callers, and co-workers at all levels of the organization
• A flexible team player with a positive, cooperative and helpful attitude and displays excellent collaboration skills
• Excellent attendance and reliability, with the ability to work overtime/extended hours as required.
• Ability to accept direction and developmental guidance from supervisor.

Essential Duties and Responsibilities:

• Review and process a high-volume of claim requests for reconsideration
• Document issues and actions effectively and efficiently utilizing internal systems
• Make outbound calls to our participants and/or providers regarding the status of a claim
• Contact provider’s regarding misrouted or unidentified claims
• Contact provider’s requesting additional information (medical records, consultation notes, progress notes and prescriptions)
• Provide accumulator benefits to our external medical partners
• Perform other duties as assigned.

Please note, this is an onsite assignment at our offices in Studio City, CA. MPI requires contractors to be vaccinated against Covid-19 with exceptions as required by law.

About MPI:

Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry.

Recognized as an Employer of Choice for its employee-focused work environment, competitive compensation and benefits, MPI is a recipient of the World at Work Seal of Distinction and is Great Place to Work Certified! 

Motion Picture Industry Pension & Health Plans (MPI) is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age over 40, marital status, veteran status, mental or physical disability, pregnancy, genetic information, or any other basis prohibited by law. Any applicant who, because of disability, requires accommodation or assistance in completing this application or at any time during the application process should contact the Human Resources Department. MPI also provides reasonable accommodations to disabled employees consistent with its obligations under applicable law.