Help Desk Technician

MPI offers free employee health, dental, vision and life insurance ($50/month for family coverage), retirement and pension, and generous paid time off. 

Motion Picture Industry Pension & Health Plans (MPI) is seeking a Help Desk Technician to support our IT Operations. The Help Desk Technician provides prompt, courteous, first-response support to IT issues across the organizations.  This position will be responsible for Windows desktop technical support (to include configuration and deployment), basic Windows Enterprise/Active Directory technical support, supporting Microsoft Office solutions, and escalating more complex issues to the System Administration and Engineering staff.  The scope of technical issues you will be responsible for can increase based on aptitude and effort.

Qualifications:

• Associates degree (desired), or equivalent experience
• Industry Certifications (Preferred)
  • Microsoft Certified Professional
  • CompTIA IT Fundamentals or greater
  • If you’ve got more, be sure to tell us.

• Experience with ManageEngine Service Desk tools, or other similar help desk software (Preferred)

• Experience with UCCX VOIP telecom system operations (Moves/Adds/Changes) (Preferred)
• Experience with ITIL / ITSM (Preferred)
• Exposure to Microsoft Active Directory environment

• Strong oral communication and documentation skills
• Flexible and able to adapt to a rapidly changing environment
• Positive, self-motivated individual who can complete tasks independently

• Outstanding customer service skills, ideally demonstrated through a previous service-industry position
• Exposure to IT help desk operations
• Demonstrated proficiency with Windows Operating System and Microsoft Office products
• Exposure to Microsoft cloud products (Sharepoint, etc.)
• A strong work ethic, and a determination to complete a job correctly the first time
• A strong desire to increase their Enterprise-level IT knowledge to include learning ITIL/ITSM
• Strong analytical, problem solving, organizational, and planning skills.
• Must be a team player.
• Ability to work with individuals at all levels of the organization.
• Excellent attendance and reliability with the ability to work overtime/extended hours as required.
• Ability to accept direction and development guidance from supervisor.

Essential Duties and Responsibilities:

The primary job responsibilities of this role are implementing a professional and responsive IT customer help desk environment. Responsibilities you will be trained for include but are not limited to:

• Provide on-site daily ITIL-based service desk operations to include customer incident management, problem management escalation, resolution, and interface with higher technical levels for efficient and timely server, client, application, and infrastructure issues.
• Troubleshoot system issues and resolve in a professional, timely, and customer-centric manner
• Configure and deploy client systems, both laptops and virtual desktops
• Implement procedures and proactively manage and maintain service request tickets.
• Assist with administration and support of core Microsoft and VMware technologies
• Perform telephone system moves/adds/changes as required
• Define and document best practices, solution, and support procedures
• Provide occasional after-hours support for infrastructure related emergencies as well as occasional weekend maintenance
• Maintain inventory and asset configuration documentation
• Cross-train with team members on existing and new technologies
• Carry out special tasks at Management's direction
• Interact with customers and staff at the technical level, as required.
• Perform other duties as assigned.

The anticipated base salary for this position is $30-$34 per hour. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.

Please note, this is an onsite position at our offices in Studio City, CA. MPI requires employees to be vaccinated against Covid-19 with exceptions as required by law.

About MPI:

Located in Studio City, CA, the Motion Picture Industry Pension and Health Plans (MPI) are multi-employer trust funds established by collective bargaining agreements between various employers and over 30 Unions and Guilds representing employees in the motion picture industry.

Recognized as an Employer of Choice for its employee-focused work environment, competitive compensation and benefits, MPI is a recipient of the World at Work Seal of Distinction and is Great Place to Work Certified! 

Motion Picture Industry Pension & Health Plans (MPI) is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age over 40, marital status, veteran status, mental or physical disability, pregnancy, genetic information, or any other basis prohibited by law. Any applicant who, because of disability, requires accommodation or assistance in completing this application or at any time during the application process should contact the Human Resources Department. MPI also provides reasonable accommodations to disabled employees consistent with its obligations under applicable law.