Program Manager - Events

Summary

Manages the daily operations at the Events Department. Must be able to work a flexible schedule, supervise staff, interact with a diverse population of people, keep records, maintain equipment and be creative in problem solving and program development.

Program Manager Essential Duties

• Oversees team member recruitment, hiring and training systems, conducts regular evaluations
• Reviews current and future requirements from needs assessments and develops both short- and long-range plans to anticipate and meet those needs
• Develops, implements, and monitors goals, objectives, policies, and priorities for specific area and department's overall goals, policies, ordinances, and applicable governing rules, regulations, and guidelines
• Prepares and reviews reports and manuals (after action reports; program planning worksheets; operation manuals) as part of the process of monitoring and communicating the organization's performance
• Develops, tracks, and reports on key performance indicators on a monthly, quarterly, and annual basis
• Develops and monitors expenditures for federal, state, and local funds for the assigned area
• Monitors contracts and contractors to ensure compliance with contractual obligations
• Oversees the acceptance, reception, and collection of all payments following set financial control procedures
• Prepares and recommends major purchases, capital expenditures and budget requests following set financial control procedures
• Investigates and responds to complaints from citizens concerning staff, instructors, programs, and facilities
• Ensures proper maintenance of assigned facilities and equipment
• Responsible for asset and inventory management and ensures proper maintenance for assigned facilities and equipment
• Reviews safety procedures and protocols for assigned areas and monitors daily operations and adheres to federal, state, local and health and safety regulations
• Manages data in City software systems
• Organizes, prioritizes, and assigns work activities for athletics programs and facilities
• Prioritizes work activities to meet objectives; ensures subordinates have the proper resources needed to complete the assigned work

Special Event Program Manager Site Specific Duties

• Partners with the Communication and Marketing Department to promote programs through recreation publications, newsletters, flyers, and other media
• Staying abreast of trends in marketing, entertainment, music, and community interests
• Manages budgets for special events; books outdoor event venues and solicits sponsors
• Maintains knowledge about permit application process, city ordinances and city policies, coordinating with other departments and media outlets
• Acts as a liaison to organize and conduct event meetings, arranging facilities, coordinating press, and inviting individuals and groups

Minimum Qualifications

• Bachelor’s degree in Parks & Recreation, Tourism Development and Management, Event Management, or similar field of study

• Five (5) years’ experience in related field to include three (3) years’ experience in a supervisory role
• Or equivalent combination of education and experience

Certificates, Licenses, Registrations

• Valid driver’s license
• CPR/AED certification or able to obtain within 6 months of hiring
• Certified Parks & Recreation Professional (CPRP) or able to obtain within one (1) year of hiring
• Active membership in local, state-wide, or national special event and parks and recreation associations within 6 months of hiring
• Certified Festival and Event Executive (CFEE) or able to attain within one (1) year of hiring