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Behavioral Health Service Provider

790 Ridge Rd, Lackawanna, NY 14218, USA Req #256
Wednesday, November 1, 2023

Are you committed to making a difference in children’s lives?

Do you have experience working in mental health, foster care, or similar fields of work?  

If you said YES to both of those questions and have your bachelor’s degree in human services, psychology or a similar degree this is a great match for you!  The Behavior Health Service Provider job is active throughout the WNY community and provides services in the children’s home and community, which provide direct services through our Children and Family Treatment and Support Services (CTFSS) and Home and Community Based Services (HCBS) programs, empowering individuals to achieve their highest quality of life.  

Some examples of services are providing support to caregivers and helping them find resources to obtain appropriate services.  Other services are more employment focused teaching skills to kids ages 14 and older on how to engage in paid work and assistance in work settings.  Respite services (providing a short break for the family and child) are also included as services for Providers to serve. 

This is a hybrid position combining work in the community, remote/home, and some office work for staff and supervision meetings.  Community settings are typically providers working with families directly in their homes and public spaces throughout WNY.  Our offices are in Lackawanna (just 10 minutes south of Buffalo)!


Work Schedule:  Create your own weekly schedule!  Hours are afternoons, evenings and weekends according to youth’s schedule.  


To learn more about programs that include Behavior Health Service Provider jobs, click here: https://www.olvhs.org/hcbs-children-home-and-community-based-services


  • Flexible schedule
  • Casual dress code
  • Paid training
  • OLV Tuition Reimbursement up to $7,200
  • Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program (click here to learn more: https://studentaid.gov/manage-loans/forgiveness-cancellation)
  • Take advantage of our Dental & Outpatient Mental Health services while working
  • Up to $180 annual gym reimbursement
  • $$ Employee referral program $$
  • Mileage reimbursement per IRS rate


  • Paid Holidays
  • Paid Time Off (PTO) 
  • Health, dental & vision insurance options
  • Paid employer sponsored life insurance
  • Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
  • Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse completes too!
  • Free dental insurance (for full time employees)


Job Summary: 

The Behavioral Health Service Provider provides direct services to children and families in their home & community for the CFTSS and HCBS programs.  These programs partner with youth, and families to ensure that they are linked with support services of their choice. They will foster the highest possible quality of life and personal achievement in accordance with the individual’s person centered service plan. 

Essential Job Duties:

  • A Youth Behavioral Support Caseworker is responsible for providing support services to youth with a range of emotional, behavioral and social difficulties.  
  • They will encourage growth and recognize the autonomy of each individual.  
  • It is recognized that the individual being supported drives the work and focus of this position. It is the individual’s home and their life choices.   
  • Attend paid new worker training and ensure regulatory training standards are met
  • Provide required face to face services in the community or home, requires use of personal vehicle.
  • Attend team meetings, supervision sessions, staff meetings as scheduled
  • Form and maintain relationships with youth and caregivers
  • Work with youth to achieve goals consistent with their service plans
  • Written communication skills for documentation, including progress notes, correspondence notes, service plans, and safety plans which show progress toward individual goals, observations and interactions.
  • Demonstrate competency with navigating electronic health record (EHR) for documentation of services rendered.
  • Review utilization and service provision with supervisor
  • Coordinate and collaborate with Care Managers to identify service needs and develop service plans
  • Ensure appropriate chain of command is utilized. 
  • Complies with all federal and state regulations and agency policies pertaining to HIPAA, false claims, whistleblower policies and all others.
  • Any other duty as assigned by your Supervisor



  • Teamwork: Ability to work as part of a team, as well as independently
  • Consistency and Reliability: Time management; Excellent communication skills, both written and verbal
  • Active Listening: Provide services in a person-centered manner; demonstrate professional empathy and patience. 
  • Creative approach to problem-solving: Ability to navigate the internet and basic computer operations to include use of EHR and video conferencing technology; Organizational and time management skills.
  • Competency/ Knowledge Areas: Youth ages 0-21-mental, developmental, behavioral
  • Training/ teaching skills; Community resources


Minimum Education Required:  

Bachelor’s Degree in Human Services/related field


Minimum Experience Required:  

At least 2 years of experience in children’s Mental Health, Behavioral Health, foster care, or related field



License/Registration/ Certifications Required: Valid NYS Driver’s License


Training Requirements (paid trainings upon hire): 

  • New Hire Orientation (including Infection Prevention & Basic First Aid Training, HIPPA Compliance, Corporate Compliance, Fire Safety)
  • Risking Connections Trauma Training


Other required department trainings and certification (all paid trainings upon hire):
OCFS Mandated Reporter / Abuse Prevention
Diversity Training
Autism awareness  
Safety in the field
Suicide prevention
Strength Based approaches (including Person Center Care) 
Domestic Violence
Stages of development in children



Physical Requirements:

Work required is one on one or in a group, in the community or in the home where the child lives.  support child in various community venues; attend meetings and trainings in administrative buildings as required.

The constant physical demand of the position is sitting, standing, walking, talking, hearing, good vision.

The frequent physical demands of the position are, repetitive motions, and eye/hand/foot coordination.

The occasional physical demands of the position are lifting, carrying, climbing, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $18.22
  • Max Hiring Rate $26.00
Location on Google Maps
  • 790 Ridge Rd, Lackawanna, NY 14218, USA