Front Desk Clerk

Title:           Front Desk Clerk

Program:    Geffner House

Program Description: 

Geffner House is a 307-unit supportive SRO that provides permanent housing for individuals diagnosed with serious mental illness, some who are recovering from drug and or alcohol addictions and some are people living with HIV/AIDS. The tenants are offered a comprehensive array of on-site services.

Overall responsibilities: 

Under the direction of the Assistant Director of Operations and the Senior Desk Clerk, the Desk Clerk is responsible for performing the day-to-day activities as a concierge, maintaining a clear and unobstructed Building Lobby and 2nd floor area as tenants and their guests enter and leave the building; performs related duties as assigned by the Supervisor.

Essential Duties and Responsibilities:

The essential duties of the Front Desk Clerk include but are not limited to the following activities: 

• Directs tenants and visiting officials to the appropriate offices.
• Monitors building traffic, announces all visitors, and maintains the Visitor’s Log by ensuring that all visitors are signed in as required
• Answers telephone calls, referring callers to appropriate staff; takes messages as necessary
• Maintains the Incident report Log, accounting for any incident that occurs during the shift
• Maintains and completes other Logs such as the Delivery Log, Fire Safety Log and the Tenant Roster
• Provides crisis intervention in an emergency and contacts appropriate staff, providing any assistance that is necessary.
• Reports any unusual tenant behavior, such as apparent intoxication or any bizarre behavior, to the clinical staff
• Prepares and submits reports as required
• Performs other duties as assigned.

Qualification:

• A High School Diploma or GED
• One year of experience working for a government or non-profit agency or organization providing services to individuals who are either mentally ill or have substance addictions.
• Ability to interact with all levels of staff and clients, good communication skills.
• A current certificate of Fitness F-01 must be obtained within 60 days of date of hire

All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.