Crisis Assistance Program CAP Coordinator I

3009 Portland Ave E, Tacoma, WA 98404, USA Req #478
Friday, July 21, 2023
The Puyallup Tribe of Indians is committed to protecting and exercising the inherent inalienable sovereign rights of the Tribe and Individuals in the interest of the Medicine Creek Treat Territories, as stewards to ensure preservation of our cultural and environmental integrity for common good and prosperity for all.

Close:                    When Filled

Job Title:              Crisis Assistance Program Coordinator I                            
Department:         Crisis Assistance Program

Reports To:          Crisis Assistance Program Director                           
Hours:                   40 HRS/WK - FT

Salary:                  Based on Salary Matrix +Benefits* 

*The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave.

Position Summary:

Under the general supervision of the Program Manager, provides program assistance to eligible Puyallup Tribal Members and U.S. Federally recognized Native Americans according to grant and program guidelines.

Essential Duties and Responsibilities
  1. Assists with the Energy Assistance Program and the Tribal Crisis Assistance Program by working with the appropriate utility to make pledges for payment by phone, fax, e-mail, whichever is appropriate or specific to the utility.
  2. Determines whether the Tribal Member is in compliance with the program in order to receive assistance.
  3. Prepares check requests and routes for signature.
  4. Assists the Program Manager in compiling resource/networking information lists for energy management, affordable housing, food banks, utility assistance or other resources for clients.
  5. Follows internal program procedures by obtaining back-up documentation pertaining to move-in rental assistance or late notice of rent/eviction notice, late/past due mortgage assistance prior to processing requests for clients.  Verifies that client actually is the property owner or tenant.
  6. Responsible for accurate and timely processing of correspondence to vendors.  Creates interoffice memos and letters as requested by the Program Manager.  Responsible for sending denial letters to Tribal Members to utilize other programs.
  7. Works with clients to determine income eligibility with regard to Federal guidelines when client requires LIHEAP assistance.
  8. Follows internal program procedures to verify that clients requesting LIHEAP assistance have not utilized funds from other local agencies within the current fiscal year.
  9. Responsible for obtaining back-up documentation from clients using LIHEAP funds such as current Tribal ID, energy bill with applicant’s name, social security cards for all members of the household, consent letters for all adults over the age of 18 in the household, income verification for all adults residing in the household.
  10. Responsible for determining amount of federal grant energy aid available to clients and applying restrictions to ensure assistance for heating/electrical usage only.
  11. Assists Program Manager in expending LIHEAP funds available in each fiscal year by determining community needs, obtaining quote/pricing information, quantities needed.  Assists in the purchase and distribution of items to selected recipients.
  12. Responsible for accurately and timely inputting data entry of program activity into database.
  13. Assists Program Manager in researching false or fraudulent requests for assistance, including providing information to the Law Enforcement and/or Prosecutor’s office.
  14. Occasionally acts as Team Leader when Manager is unavailable.
  15. Maintains strict confidence at all times.
  16. Performs all other duties as necessary.

Supervisory Responsibilities

This position has no supervisory responsibilities.


Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or GED required; and three years of progressively responsible administrative support experience with Tribal assistance programs. or equivalent combination of education and experience. Intermediate experience and intermediate knowledge using word processing, and spreadsheets (i.e. Word for Windows, Excel, etc.) is required.  Intermediate skill level to work in Access is necessary and required for this position.

Language Skills

Employee must demonstrate the ability to interact tactfully and positively with Tribal members, all levels of staff and management. Ability to maintain a high level of confidentiality.  Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Ability to effectively present information to management, employees and groups of people.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense, understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Licenses or Certificates

Must have and maintain a valid Washington State drivers license and proof of insurance.

Other Requirements

Good people skills, communication skills, records management skills, and organizational skills.

Must be able to maintain confidentiality at all times.

Must have ability to prioritize the importance of requests and process them timely and accurately.

Must maintain professional composure at all times.

May occasionally require work after hours or on weekend.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires the ability to operate a typewriter, personal computer, multi-line telephone, calculator, facsimile and photocopier.
  • Requires the ability to read, write, communicate, and interpret information accurately in English.
  • Requires the ability to concentrate and consistently produce accurate work.
  • While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • The employee occasionally is required to stand and walk.
  • The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, and ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level is low to moderate.
  • The physical exertion is low to moderate.
  • Work is performed in an office setting.
  • There are frequent employee and customer/client contacts and interruptions during the day.
  • Requires occasional out of area travel using employee’s own transportation.
  • Employee may be exposed to outside weather conditions.
  • Position may be stressful at times due to the sensitive or confidential issues being addressed.


The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Indian Preference Employer as Required by Law



H o w   T o   A p p l y:

Apply online at or visit the Puyallup Tribe’s website at


Online Application Tips:

1.         If you are using a MAC, use Safari. If you are using a PC, use Chrome.  

2.         Do not use a mobile cellular device.

3.         Upload additional documents (resume, cover letter, letters of recommendation, tribal documentation, etc.). Please include copies of any required degrees, certificates, training, etc.

4.         Native Hiring Preference – If selecting a native category (native, spouse, descendant), send in the appropriate documentation. If you have any questions about the hiring preference policy or what document to send in, contact us.

5.         Provide 3+ references. We cannot obtain references from direct family members (parents, grandparents, siblings, or children). One reference must be a recent past or present supervisor. We prefer the rest of your references to include co-workers, subordinates, or other supervisors, but we can accept a personal reference from someone who is familiar with your work ethic, skills/abilities, and attendance.

6.         To add more employment, education, or references, click on the small blue + sign in the upper right corner of the page. 

7.         When entering salaries, use only numbers. Do not use any other characters (such as , . or $).

8.         After you submit your application, you will receive an email confirmation. If you do not receive an email, please call contact Human Resources to confirm receipt.


If you have any questions about the online application, please call (253) 573-7863

or email




Native American preference applies and job placements are given on a competitive basis, using job related factors.  Because of the large number of applications received and limited job positions, your application will not guarantee employment.

Other details

  • Pay Type Hourly
Location on Google Maps
  • 3009 Portland Ave E, Tacoma, WA 98404, USA