Information Technology - IT Support - II

Job Summary:  

Responsible for providing troubleshooting assistance and resolutions related to computer hardware and software, telephone hardware and software, mobile devices, and other technical tools and products when required.  

Primary Duties & Responsibilities:

• Providing technical assistance for questions and problems
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Following up with employees to ensure full resolution of issues
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems
• Managing company cell phones for employees as direct contact
• Remote setup and troubleshooting of printers
• Maintain user PCs, including upgrades and configuration as needed
• Assist with onboarding of new users

Positional Requirements & Qualifications:

• Minimum 1 year of experience with IT Support
• Good customer service skills
• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
• Writing and editing skills to aid in writing and updating manuals
• General awareness of computer systems, PC repair, and network management
• Comptia or MCP certification
• Excellent communication skills
• Associate's degree in related field or equivalent years of experience in addition to the above requirement

Essential Physical Functions:

• Travel: less than 5%
• Lifting up to 20 pounds
• Bending, stooping, walking