Setpoint 1000x200

Customer Satisfaction - Customer Service Specialist I

Baton Rouge, LA, USA Req #153
Friday, March 22, 2024

Job Summary:  

The Customer Service Specialist I role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

 

Primary Duties & Responsibilities:

  • Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.
  • Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.
  • Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.
  • Routinely communicate with external suppliers to monitor delivery dates
  • Send Sales Order Acknowledgement to the customer and communicate order updates
  • Complete forms to request new customers, bill to/ship to addresses and/or vendors
  • Assist with changes/updates to sales orders and purchase orders
  • Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.
  • Engage necessary resources to resolve order fulfillment issues when they arise
  • Follow order fulfillment process for product availability and production determination

 

Positional Requirements & Qualifications:

  • Education & Experience
  • Oracle experience preferred, but not required
  • High School diploma
  • College degree (preferred)
  • Experience in a customer-service or administrative role addressing business process and   customer needs within order execution process. (preferred)

 

  • Skills & Abilities:
    • Customer-focused attitude (internal/external)
    • Highly organized
    • Self-directed learner
    • Effective time-management
    • Detail-oriented
  • Must be able to travel and have a clear driving record in accordance to company driving guidelines
  • Clear background check and drug/alcohol screening

Essential Physical Functions:

  • Travel: less than 5%
  • Lifting up to 20 pounds
  • Bending, stooping, walking

Other details

  • Job Family Customer Satisfaction
  • Job Function Corporate
  • Pay Type Hourly
Location on Google Maps
  • Baton Rouge, LA, USA