IT Help Desk Technician (Job Req #2024-087)

Ross Production Services Connecticut Office, Wallingford, Connecticut, United States of America Req #1811
Wednesday, April 10, 2024

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Working with the corporate Information Technology team located in Wallingford, Connecticut, the IT Help Desk Technician will have worldwide responsibilities to support every area of our rapidly growing employee base with key focus on supporting and deploying Windows, Linux and macOS desktops and laptops.  You will maintain and contribute to the software compliance and physical asset control. You will be part of a core team that directly contributes to Ross Video’s success.


Who you report to:  Manager, IT Help Desk


What we offer: 

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.   

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events! 

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.  


What the job is all about:


  • Front line support for 1300+ users in an international multi-site mixed-OS network environment
  • Responsible for providing optimal incident response times and escalations
  • Ensures software compliance initiatives are maintained and followed
  • Optimizes desktop and laptop build process to reduce manual intervention and streamline processes
  • Troubleshoot endpoint, or system failures
  • Liaise with external providers where appropriate
  • Participate in an on-call rotation to support company operations after core business hours.
  • Perform other related duties as required


Who you are:

  • Background in Computer Science, Information Technology or relevant experience.
  • Ability to adapt and accelerate in a fast-paced environment
  • Approachable with excellent communication skills 
  • Team player but able to work independently
  • Organized, thorough, and very detail orientated
  • High initiative and well-developed analytical skills
  • Technical, mechanical, hands-on person
  • Ability to speak English
  • 2-5yrs hands of experience in a fast-paced Help Desk environment
  • Strong knowledge of Windows, macOS and Linux Operating Systems with a PC hardware background
  • Understanding of O365 and Microsoft Office tools
  • Experience in a research and development environment is an asset
  • Valid driver’s license and clean driving record, a reliable vehicle is a must

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Other details

  • Job Function Administration
  • Pay Type Salary