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Retail - Assistant Operations Manager

2222 St Paul St, Rochester, NY 14621, USA Req #2060
Thursday, August 24, 2023

Assistant Retail Operations Manager

Oversight includes multiple Gift Shop and Gift Kiosk/Carts locations.


Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.


Position Title: Assistant Retail Operations Manager

Reports to:Retail Operations Manager




  • Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.

  • Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.

  • Develop training programs to train, motivate, and mentor employees.

  • Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.

  • Maintain a clean, safe and organized work environment.

  • Uphold and demonstrate a complete understanding of company policies and procedures

  • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.

  • Support store leadership in management of all inventory control programs as necessary.

  • Ensure all company merchandise presentation standards are met to maximize sales.

  • Complete daily department functions in reporting daily, weekly and monthly sales through an internal Ledger.

  • Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.

  • Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.

  • Oversee cleanliness of all shops and displays.

  • Issue One-Minute Meeting to team on daily basis.

  • Forecast daily/weekly sales, complete and maintain sales analysis with respect to controllable costs for department and unit management. Support management of payroll and controllable profit within established budget. Meet & manage department payroll budget expectations by being strategic with scheduling coverage, on-call shifts, etc.

  • Analyze sales and inventory to maximize opportunities. Identify new ways to generate sales and achieve goals.

  • Set precedent to achieve Sales, Promo, Per Cap & Controllable Budget.

  • Promote an inclusive & supportive approach at the Unit.

  • Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

  • Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

  • Perform other tasks as deemed necessary.


IDEA + Belonging

  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.

  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels.

  • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

  • Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.


Job Requirements

  • Strong interpersonal and communication skills, including the ability to articulate to our client, Management team, Buyer and HQ personnel.

  • Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.

  • Exceptional problem solving/decision making skills combined with the ability to be organized.

  • Demonstrates financial management, merchandising, analytical, and planning skills.

  • Demonstrates the ability to remain flexible in a fast-paced environment.

  • Computer knowledge and skill level for basic office functions.

  • Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

  • Ability to work varied hours/days, including nights, weekends and holidays, as needed.


Previous Experience

  • Two to Three years Retail Management experience preferred.

  • Visual Merchandise experience necessary.

  • All education backgrounds eligible, must be 18 or older.


This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)


SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.


Compensation and Benefits

  • Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education

  • Paid Time Off

  • Medical | Dental | Vision

  • 401 (K) Plan + Match

  • Supplemental Insurance

  • Training and Career Development

  • Tuition Discount through Partnership College

  • Parental Leave

  • Meal Plan & Employee Discounts

  • $50 monthly cell phone stipend


All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").


San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Other details

  • Pay Type Hourly
  • Min Hiring Rate $18.00
  • Max Hiring Rate $20.00
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Location on Google Maps
  • 2222 St Paul St, Rochester, NY 14621, USA