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Office - Associate

2222 St Paul St, Rochester, NY 14621, USA Req #1422
Monday, September 11, 2023

Office Associate

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: Office Associate

Reports to: Office Supervisor(s) and Administrative Operations Manager


  • In times of need assists the operational managers and park operations staff in the park, as delegated by Administrative Operations Manager.

  • Support integration and training of new employees.

  • Maintain a clean, safe and organized work environment.

  • Uphold company policies and procedures.

  • Provides branch administrative support in the form of answering telephones and word processing.

  • Responsible for communicating proper documentation on discrepancies to Administrative Operations Manager and employee accountable upon delegation.

  • Additional responsibilities may be added at any point to include administrative assistant help, projects, operational tasks, etc.

  • Prepares and updates Unit Addendums for employee handbook as necessary or as delegated by Administrative Operations Manager.

  • Supports and maintains a secure and safe cash room.  Managing limited access to only approved personnel by General Manager of location.  Keeping all personal items outside of cash room/office.  

  • Responsible for issuance and checking in all banks at, ensuring sufficient paperwork & daily closing sheets are turned in.

  • Responsible for proper uniform handling in the absence of Administrative Operations Manager.

  • Responsible for performing cash pick-ups and change orders on a needed basis.

  • Certain administrative tasks can be appointed such as the implementation of legal paperwork, time keeping equipment oversight, HRIS management, recruitment support, engagement program support and progressive documentation support.

  • Responsible for the counting of the daily receipts.

  • Responsible for pulling & closing banks daily.

  • Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances.

  • Responsible for I-9 and file management.

  • Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.  Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.  

  • Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.  

  • Perform other tasks as deemed necessary.  

Job Requirements

  • Strong interpersonal and communication skills.

  • Ability to read, count, and write to accurately complete all documentation and daily paperwork.

  • Exceptional problem solving/decision making skills combined with the ability to be organized.

  • Demonstrates financial management, analytical, planning, and support skills.

  • Thrive in a team environment while having the ability to work independently and demonstrate flexibility in a fast-paced environment.

  • Computer knowledge and skill level for intermediate office functions inclusive of cash management system online, POS systems, and excel.

  • Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

  • Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels

  • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

  • Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

  • Two-three years cash handling experience.

  • Two years administrative experience preferred.

  • ServSafe or Food Handling Certified a plus.

  • All education backgrounds accepted.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

  • Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education

  • Employee Assistance Program

  • Get Paid Early

  • Tuition Discount through Partnership College

  • Parental Leave

  • Meal Plan & employee Discounts

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Other details

  • Pay Type Hourly
  • Employment Indicator Seasonal
  • Job Start Date Sunday, September 17, 2023
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Location on Google Maps
  • 2222 St Paul St, Rochester, NY 14621, USA