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Account Management - Account Analyst

Virtual Req #1434
Wednesday, December 20, 2023

About Us
Tabula Rasa HealthCare (TRHC) is a leader in providing patient-specific, data-driven technology and solutions that enable healthcare organizations to optimize performance to improve patient outcomes, reduce hospitalizations, lower healthcare costs, and manage risk. Medication risk management is TRHC’s lead offering, and its cloud-based software applications provide solutions for a range of payers, providers, and other healthcare organizations. We’re on a mission to enable simplified and individualized care that improves the health of those we serve.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for patients—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter and where “care” is centric to who we are. Come do more than join something, change something. For patients, for their families, for the future of healthcare.

DATE: 02/2018REVISED:11/22

JOB TITLE: Account Analyst

REPORTS TO: Generally, reports to Manager level or above.

DEPARTMENT(S): EHR

FLSA: Exempt

JOB OBJECTIVE: The Account Analyst is responsible for planning, designing, implementing, maintaining and providing ongoing optimization and support to our customers using specific software. This role will perform workflow assessments, capture business needs and analyze internal systems to determine best approaches for optimal utilization of the application.

This position is multi-faceted and integrates account management, project management, system set up and system education. Candidates need to be proactive, positive, analytical, and problem-solving orientated to tackle tasks while working collaboratively with internal team members and external stakeholders.

This position requires that the Account Analyst have proven experience in HealthCare, have previous related account management experience, and project management skills

ESSENTIAL JOB FUNCTIONS:

  • Manage all customer matters with internal and external stakeholders.
  • Collaborate on major issue escalation to ensure customer satisfaction with outcomes. 
  • Apply an in-depth understanding of systems and applications used.
  • Perform workflow assessments, capture business needs, and analyze internal systems to determine optimal utilization.
  • Manage customers deployments, including small impact updates to large scale upgrades.
  • Support the optimized usage of product through clear understanding of objectives and identify workflow optimization opportunities.
  • Educate customers on functionality and ensure completion of large learning engagements via the Learning Services Team.
  • Communicate customer feedback on product enhancements or features to Product team.
  • Develop strong relationships with end user communities, customers and business partners.
  • Coordinate new business opportunities; Work with the sales team to identify opportunities.
  • Identify opportunity for process/system improvements by adopting services or products under CareVention.
  • Provide internal updates on customer status.
  • Maintain accurate customer information.
  • Track account metrics and provide updates to key stakeholders.
  • Advocate for customer and communicate priorities.
  • Present for large and small audiences, as needed.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

QUALIFICATION REQUIREMENTS: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

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EXPERIENCE:

  • 3-5 years of comprehensive professional level experience working in the electronic health record Required:
  • Experience in Account Management, Key Account Management, Business Analyst, or Implementation Analyst
  • Experience in the health care industry, preferably in claims processes or electronic health record.
  • Experience with Medicare Advantage and special Medicare Plans such as C-SNP and D-SNP, preferred.

OTHER SKILLS and ABILITIES:

  • Solid understanding of the Software Development Life-Cycle (SDLC)

Travel: Up to 15-20%

Supervisory: None

#LI-Remote

***This is a remote position. Adequate internet speeds and a suitable home-office environment are required for this position. All new team members will be bound by the “Teleworking Agreement’ and must continually meet the terms of the agreement to maintain remote work status.

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to ancestry or national origin, race or color, religion or creed, age, disability, AIDS/HIV, gender, marital or family status, pregnancy, childbirth or related medical conditions, genetic information, military service, protected caregiver obligations, sexual orientation, protected financial status or other classification protected by applicable law.

Other details

  • Pay Type Salary