Social Services Program Coordinator

Beckley, WV 25801, USA Req #27365
Monday, August 28, 2023

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a site-specific FT Social Services Program Coordinator position within the Beckley Command under the Potomac Division.

Position Summary

Under the direction of the Corps Officer, coordinates and manages the Corps Social Service program,

including but not limited to the administration of the Pathway of Hope Program, emergency services

(utilities, rental assistance, etc.), FEMA program, seasonal assistance programs (Thanksgiving, Angel

Tree, etc.), food pantry, and referrals for emergency living accommodations. Works in alignment with

Corps mission, and in keeping with program budget. Remains in compliance with established policies and

procedures. Serves as liaison with community through public speaking and promoting program services,

acts as liaison with United Way.

Essential Functions (4-6)

This job description should not be interpreted as all inclusive. It is intended to identify the essential

functions and requirements of this position. The incumbent may be requested to perform jobrelated

responsibilities and tasks other than those stated in this job description.

Program Implementation and Operations (50%)

Implements and coordinates the administration of the Pathway of Hope program to include emergency

assistance; implement and enforce program policies and procedures; evaluate program effectiveness and

propose enhancements to improve overall operations and delivery of services.

Plans, assigns, coordinates, and monitors the work of Social Services Department staff; instructs and trains

staff in the proper methods and procedures; monitors work in progress and upon completion to ensure

compliance with established policies and procedures; conducts performance evaluations and provides

hiring/firing and salary recommendations.

Administers the Pathway of Hope program and all other rent and utility assistance programs; ensures

program operations are in compliance with established policies and procedures.

Conducts intake for seasonal support programs (i.e., Angel Tree, Thanksgiving, summer camp).

Plans and facilitates staff meetings for all employees; assists employees in resolving operational problems

and responds to questions; ensures all employees maintain awareness of program policies and procedures.

Administrative Tasks (25%)

Develops and maintains program records and client files; ensures the accuracy, completeness, and

confidentiality of the same as well remains in compliance with established policies and procedures.

Reviews and monitors monthly statistics representing department services; ensures the accuracy and

completeness of the same. Researches and prepares various departmental reports for internal use as well as those required by grant

contracts, United Way, utility companies, etc.

Writes and submits grant proposals for social service programs; processes and implements contracts upon

approval; ensures that department operations are in compliance with contract restrictions.

Prepares and proposes departmental budget; reviews budget regularly to track funding and expenditures in

order to determine compliance with budget projections and constraints.

Supervises and monitors the day-to-day operations of the departmental office staff; develops and secures

necessary office equipment and resources; supervises the development and maintenance of computer


Supervision (15%)

Supervises Social Service program staff and/or volunteer in the execution of service delivery; develops and

administers a volunteer staffing program networked through existing community affiliates; designates

tasks, responsibilities, and duties, outlining expectations and deadlines.

Provides feedback and direction for program staff, redirects staff as necessary to ensure timely and accurate


Conducts performance evaluations on an annual basis for staff, in accordance with Salvation Army policies

and procedures, and where necessary, completes disciplinary actions.

Public Relations (10%)

Performs community relations functions to promote programs by speaking to groups and coordinating volunteer efforts; serves as

The Salvation Army representative for Pathway of Hope Program; serves as member of various community agency as requested;

serves as liaison to the United Way.


Performs counseling for walk-in clients focusing of the immediate problem and assessing the situation,

determining their motivation for help, and designating appropriate resources for referral for short term

and/or long term services.

Attends professional conferences and seminars and reads professional journals to maintain awareness of

modern and effective social service program development/administration techniques.

Develops and maintains procedural manuals for all social service programs.

Performs other related work as required.


Computer and related office equipment Microsoft Office (Word, Excel)



High school diploma and four (4) years of experience working in a social service or public service

environment with experience working with the public; OR Associates degree in Human Services, Business. Administration and two (2) years working in a social service or public service environment with experience

working with the public; OR any equivalent combination of training and experience which provides the

required knowledge, skills, and abilities.


Driver’s License.


Knowledge of principles and practices of social service program development and administration.

Knowledge of state, local, and federal regulations governing social service programs.

Knowledge of social service resources and agencies in the community.

Knowledge of principles, practices of and assessment of issues of domestic violence, sexual abuse, mental

illness, substance abuse, causes of homelessness, etc.

Knowledge of principles and practices of budget administration.

Knowledge of basic principles of contract compliance, grant funding and management.

Knowledge of database processes and use of spreadsheets.

Knowledge of principles and practices of public relations and effective communication.

Ability to provide leadership in the community to promote program services.

Ability to perform public speaking.

Ability to develop and enforce program policies and procedures.

Ability to audit client records to ensure accuracy, completeness, and confidentiality.

Ability to maintain confidentiality of client and social service related information.

Ability to meet attendance requirements.

Ability to prioritize tasks and responsibilities.

Ability to read, write, and communicate the English language.

Ability to perform basic mathematical computations.


Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or


Limited amount of physical effort required associated with walking, lifting, and carrying (less than 25

lbs.) 5-10% of work time.

Additional Information

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the “Apply Now” icon at the bottom of this posting.


*Application Submittal Period: 08/28/2022 – 02/29/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled.


When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family PMC-NON-EXEMPT
  • Job Function Social Services
  • Pay Type Hourly
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Location on Google Maps
  • Beckley, WV 25801, USA