Family Coach-NE_ Social Services 701

Kingsport, TN, USA Req #28615
Tuesday, November 7, 2023


Job Summary:

The Family Coach is often the primary contact for the family. It is responsible for enrollment of participants into the Family Empowerment Program (FEP), obtaining all necessary signed documents, assessing families for needs, guiding families in goal setting around core areas of service, referring families to needed partners or providers in the community, and updating progress in the shared database until family exits the program. *FEP for the United Way is used interchangeably with the Pathway of Hope for The Salvation Army. -these are not within eligible expenses.

The Family Coach works one-on-one with a participant in a collaborative process to help identify and achieve goals. A Family Coach strives to serve the whole family, keeping the participants in the driver’s seat and knowing that families are the experts on their strengths and perceived challenges ahead. Family Coaches are just one Care team member, including the Employment Navigator, Financial Counselor, Engagement Coordinator (EC), and other support systems.

Essential Functions:


Coaching Responsibilities 

Maintains 15 families enrolled in the program at a given time, with a goal of serving 25 families annually.

Provides holistic and comprehensive services to all participants, including intake assessments, goal setting, long-term action plan development, progress monitoring, budgeting, advocacy, and referrals.

Meets with family regularly for 6-18 months on average.

During the first three months, most follow-up meetings should be in person rather than over the telephone.

Connects families with needed and available community resources.

Follow up with participants and agencies as appropriate to document the use/success of the referral.

Inputs accurate and complete data for all interactions with participants into the Agency database

Ensures that all documents submitted on behalf of a participant are valid.

Communicates regularly with Employment Navigator, Financial Counselor, and other support systems as needed.

Regularly attends meetings related to clients and the organization.

Other Responsibilities:  

Participates in regular staff meetings, training programs, and supervisory sessions and accepts responsibility for developing a cohesive and positive team culture.

Assists in maintaining meaningful relationships with partner organizations, including landlords, churches, employers, volunteers, and local businesses.

Actively seeks to meet other local community resources partners that could informally collaborate with the FEP to provide additional services and support to those in FEP.

Collaborates with the CARE team to ensure that any children in the FEP who are nearing the age of “phasing out” of them.

Early Learning Centers (ELC) are connected and linked to services at their local Family Resource Center (FRC).

Adheres to Agency policies, procedures, and professional code of ethics.

Uses Hope Hearth Strengths Assessment, URICA Assessment, and Self-sufficiency Matrix to determine eligibility for POH.

Regularly attends meetings related to clients and the organization.

Advocates for families to obtain the needed services.

Performs other duties as assigned.


Education and Experience

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,


Two years of experience working with persons experiencing poverty.

Knowledge of community resources and counseling/coaching/social work practices


any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


Possess a valid driver’s license—ability to operate a motor vehicle and legally provide transportation.

Materials and Equipment:

Skills in Microsoft Word, Excel, and Outlook to keep records, communicate within and outside the Agency, and organize pertinent data and program materials.

Knowledge, Skills, and Abilities:

Ability to demonstrate excellent documentation skills.

Ability to guide and motivate others toward achieving goals.

Ability to convey non-judgmental and open personal qualities with clear boundaries.

Ability to possess a strong sense of and respect for settings with culturally diverse families and communities with the ability to be culturally sensitive and appropriate.

Ability to interpret the Agency to the community in a positive manner.

Knowledge of The Salvation Army's Mission, philosophy, culture, protocol, and organizational structure.

Ability to build internal and external relationships through communication with the CARE team, FEP team, FEP partners, and the community.

Ability to demonstrate credibility in all interactions and reflects the ability to effectively build a network of contacts and resources that would benefit the FEP.

Ability to create and maintain high-performance standards that capitalize on opportunities to build support by developing relationships that drive results.

Ability to effectively communicate through oral, written, and technological means; actively listening and expressing oneself clearly to ensure those needing specific information acquire it; plan and deliver communication that makes an impact and persuades the audience.

Ability to plan work and carry out tasks without detailed instructions; make constructive suggestions; prepare for problems or opportunities in advance; undertake additional responsibilities; respond to situations as they arise with minimal supervision.

Ability to work collaboratively with others to achieve goals and objectives.

Ability to hold self and others accountable for team performance; motivates and encourages all members to work together to achieve maximum results; Supports group decisions and puts group goals ahead of own purposes; effectively interacts with others

Ability to speak, read, and write in English.

Ability to meet attendance requirements.

Physical Requirements:

Work requires the ability to lift and carry and push/pull light (less than 25 lbs.) materials, supplies, and equipment. Light mobility: duties are usually performed by standing, walking, and primarily sitting.

Working Conditions:

Work is performed in a typical office environment where there are little to no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like; some face-to-face contact with the homeless or less fortunate may present health and safety issues, or combative situations.

Statement of Purpose

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document does not guarantee employment or promotion. The Salvation Army reserves the right to change this document without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.


Click the link below to apply for the position:


Other details

  • Job Family KT-NON-EXEMPT
  • Job Function Social Services
  • Pay Type Hourly
This posting is inactive.
Location on Google Maps
  • Kingsport, TN, USA