Youth Services Specialist

Elizabethton, TN, USA ● Johnson City, TN, USA Req #28541
Wednesday, November 8, 2023




Youth Services Specialist – 2 - year grant funded

Johnson City, TN USA Req # 28451


The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Youth Services Specialist for the Kentucky-Tennessee Territory in Johnson City, Tennessee.



Job Summary:

Works with Pathway of Hope/Families First families and their case managers to support youth educational goals. Engage, accepts, and provide comprehensive, structured, complex, character-building services for youth participating in the grant-funded program; understand the uniqueness of the individual’s history to determine the most effective program plans; develop comprehensive program plan/goals and evaluate youths progress by conducting mentoring and coaching sessions with parents, guardians, and staff; serves as an advocate for youth to acquire services that will enable them to cope with their environment functionally; ensures continued compliance with funding requirements. Travel to other counties in the service area as needed to conduct case management and school visits.


Essential Functions:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.


Program Management Responsibilities (50%)

Plans, coordinates, and facilitates character-building programs, behavior modification, etc. classes to assist the youth of families enrolled in the Family First and Pathway of Hope programs in developing skills that will enable them to cope with their environment functionally; obtains speakers and workshop presenters as needed.

Develop and facilitate a plan for after-school and summer day camp programs. Outsource youth to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the individual’s holistic needs. Meets regularly with youth to discuss and evaluate their progress, feelings, impressions, changes, and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines. Facilitates individual and group discussion to ensure clients’ attitudes and motivations progress; redirects negativity promotes self-awareness and provides appropriate encouragement. Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as required. Analyzes statistical information and case outcomes to ensure that recidivism is not occurring regularly; recommends and implements changes to program guidelines to reduce repetitive requests for service.

Attends community meetings with representatives of other agencies to educate them about the program, make client referrals and maintain awareness of client's progress.


Case Management Responsibilities (40%)

Connects with parents to ensure a collaborative approach when planning and meeting needs. Collaborates with parents and the Family Coach/Case Management Specialist to establish unique, comprehensive long-term program goals (three months or more) for participating youth based on educational needs, personality, decision-making abilities, mental capabilities, ACE’s history, family involvement, etc.; establishes goals in a manner that is easily understood; consistently counsels youth on ways to modify or stop negative behaviors while in the program. Assists parents with registration for Angel Tree, Summer Camp, Financial Aide, and other socially beneficial programs/services.

Maintains detailed case notes on parent and youth interactions; enters case notes, goals, and services into a Client Management System database. Serves as liaison to schools and other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.

Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information, and refer applications to other agencies if not appropriate for the program. Educates parents on required documents to enroll children in local schools/childcare; assists parents in obtaining necessary records; assists parents in the enrollment process. Provides direct assistance in obtaining and maintaining independent sources of income, benefits, and other economic supports, as well as professional resources that enhance clients’ psychosocial well-being. Refers clients to appropriate Corps programs or other agencies based on client’s needs and by their program plan.


Administrative Responsibilities (10%)

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same. Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies, or Case Conferences as directed. Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to the grantor.


Other Responsibilities:

Conducts tours of program facilities for outside agencies as requested.

Assists with community services as needed.

Assists in performing social service work for special or seasonal projects.

Attends required training and staff development seminars.

Performs other duties as assigned.


Materials and Equipment:

Personal Computer General Office Equipment


Knowledge, Skills, and Abilities:

Knowledge of the principles and practices of social service case management.

Knowledge of social service resources and agencies in the community.

Knowledge of effective communication and motivation practices.

Knowledge and commitment to computerized Client Data Management System usage and emphasis on outcome measurement. Ability to develop program plans and goals based on clients’ needs.

Ability to assess and evaluate service levels to ensure service evaluations are favorable and meet or surpass funding requirements. Ability to evaluate the client's progress toward program goals. Ability to work with the public encompassing all types of behaviors. Ability to interview clients and obtain pertinent information. Ability to prepare and maintain accurate and complete case notes and client records. Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines. Ability to build and maintain effective and professional working relationships with clients and community agencies.



Education and Experience:

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and three years of progressively responsible experience providing direct case management social services, including accessing youth needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.



Valid State Drivers License


Physical Requirements:

Ability to meet attendance requirements. Ability to read, write, and communicate the English language effectively. Ability to communicate clearly and effectively both orally and in writing. Ability to think clearly and quickly to maintain control of client caseload. Ability to work on multiple cases effectively and efficiently simultaneously without becoming frustrated or disorganized. Work requires the ability to lift and carry and push/pull light (less than 25 lbs.) materials, supplies, and equipment. Light mobility: duties are usually performed by standing, walking, and primarily sitting.

Working Conditions:

Work may be performed in an environment exposed to physical health risks and unsanitary conditions. For example, work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or pains related to noise, dust, dirt, and the like.


To apply, please select the “Apply Now” icon at the bottom of this posting. 


Application Submittal Period 11/8/2023 to 11/30/2023


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 


Equal Opportunity Employer Minorites/Women/Veterans Disabled


To apply please complete our online application at:  

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family KT-NON-EXEMPT
  • Job Function Social Services
  • Pay Type Hourly
  • Required Education Equivalent Experience
This posting is inactive.
Location on Google Maps
  • Elizabethton, TN, USA
  • Johnson City, TN, USA