Case Worker

Norcross, GA 1000 CENTER PLACE 30093 , 1000 CENTER PLACE, Norcross, Georgia, United States of America Req #28911
Wednesday, December 6, 2023

Location: The Salvation Army Georgia of Warner Robins, Georgia

About this opportunity:

Monitors assigned caseload of clients participating in an emergency day shelter program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.


Key responsibilities:

  • Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information, and establish program goals for eligible clients; refers applicants to internal case management specialists, and/or other agencies if not appropriate for program.
  • Develops client intake for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate.
  • Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, and movement; receives incident reports and enforces disciplinary actions for infractions of the emergency day shelter.
  • Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
  • Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.
  • Refers clients to appropriate programs or other agencies based on clients’ needs and in accordance with their program plan.
  • Completes discharge plans of clients exiting the program, transfers file contents to non-active file.
  • Attends community meetings with representatives of other agencies in order to educate them about the program; makes client referrals and maintain awareness of client's progress.
  • Counsels clients and their children (occasionally under emergency or stressful situations); determines appropriate, placement and/or referrals to other agencies.
  • Plans, coordinates, and facilitates group and individual crisis intervention counseling sessions; plans group activities and focus; provides group participants with information offered by other community services; provides individual crisis counseling as needed; publicizes availability of group sessions; performs community education speeches.
  • Counsels clients and anonymous callers by telephone in emergency situations; provides information and referrals to appropriate community agencies.
  • Serves as liaison and/or client advocate with schools, legal, social, welfare, public safety, and medical agencies.
  • Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
  • Directs clients to Family Store or Food Pantry for assistance.
  • Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same.
  • Prepares and maintains client files documenting pertinent client information; prepares and maintains records of clients’ progress in files; completes assessment forms, monthly client statistics and progress notes; enters pertinent information into the established Homeless Management Information System (HMIS).
  • Assists with community service workers as needed.
  • Performs other duties as assigned.


What we are looking for in you:

  • Associate degree or two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field; and
  • Two years’ experience working in a social or public service environment with case management experience, or
  • Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


Physical Requirements and Working Conditions:

Ability to meet attendance requirements. Ability to read, write and communicate the English language effectively. Ability to perform mathematical calculations. Ability to type and keypunch information into a computer. Ability to sort and file documents alphabetically and numerically. Ability to work on multiple cases effectively and efficiently at the same time without becoming frustrated or disorganized. Ability to operate various general office equipment including a telephone, computer and adding machine. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.). Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. Work may require driving a vehicle where there may be discomforts associated with heavy traffic or changes in weather.


Employee Benefits

  • Health, Dental, Vision
  • Vacation, Sick, Personal and Holiday Paid Time Off
  • Life Insurance
  • Retirement Plans and more!


Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period: 12/06/2023 – 12/13/2023

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Other details

  • Job Family GA-NON-EXEMPT
  • Job Function Case Management
  • Pay Type Hourly
Location on Google Maps
  • Norcross, GA 1000 CENTER PLACE 30093 , 1000 CENTER PLACE, Norcross, Georgia, United States of America