Case Worker_NE-TX_701-Social Services Department

615 Broadway, Plainview, TX 79072, USA Req #28496
Sunday, January 28, 2024

Case Worker-NE_Social Services Department-701


Job Code – Title:

Case Worker


Employee Name:



Social Services



Job Family:

Social Services



Reports to:

Director of Social Services

Direct Reports: None

Revision Date: 3/02/22


Job Summary:

Provides direct service provision and casework oversight to clients applying for public assistance; Provides ongoing case management for clients; Conducts routine meetings with clients to monitor case progress; Serves as client advocate; Works with partner agencies to provide wrap-around services for total client care.

Essential Functions:


This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Case Management Responsibilities (80%)

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.

Develops client intake for clients; instructs clients in completing necessary documentation including budget forms; completes orientation check-off form and obtains release of information forms when appropriate.

Prepares, completes and processes housing, food, clothing and furniture vouchers for eligible clients; directs clients to Family Store as needed.

Refers clients to appropriate programs or other agencies based on clients needs and in accordance with their program plan.

Attends community meetings with representatives of other agencies in order to educate them about the Salvation Army public assistance services; makes client referrals and maiintains awareness of client's progress.


Administrative Responsibilities (20%)

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same.

Prepares and maintains client files documenting pertinent client information; prepares and maintains records of clients’ progress in files; completes assessment forms, monthly client statistics and progress notes; enters pertinent information into the established Homeless Management Information System (HMIS).

Stocks, maintains and manages in-house food pantry program; ensures that food/inventory is ordered as needed.

Tracks, records and submits all documentation connected to distribution of client gift cards, Food Bank and retail store purchases for food pantry; records, files and submits voucher backup documentation on a monthly basis.


Other Responsibilities:

Assists with community service workers as needed.

Performs other duties as assigned.


Materials and Equipment:

Personal Computer General Office Equipment


Knowledge, Skills and Abilities:

Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.

Knowledge of the principles and practices of social service case management.

Skill in Microsoft Word and Excel applications with the ability to effectively create and maintain Spreadsheets.

Ability to interview clients in order to evaluate and serve their needs.

Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.

Ability to build and maintain effective working relationships with the public and community agencies.

Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.

Ability to present a positive and professional image of The Salvation Army.



Education and Experience:

Associate's degree or two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field,


Two years experience working in a social or public service environment with case management experience,


any equivalent combination of training and experience which provides the required knowledge, skills and abilities.



Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write and communicate the English language effectively.

Ability to perform mathematical calculations.

Ability to type and keypunch information into a computer.

Ability to sort and file documents alphabetically and numerically.

Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.

Ability to operate various general office equipment including a telephone, computer and adding machine.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.).

Working Conditions:

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Work may require driving a vehicle where there may be discomforts associated with heavy traffic or changes in weather.


Statement of Purpose:


This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.


All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.


Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.


__________________________________ _________________

Employee Signature Date


When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family TX-NON-EXEMPT
  • Job Function Case Management
  • Pay Type Hourly
  • Travel Required Yes
  • Required Education High School
Location on Google Maps
  • 615 Broadway, Plainview, TX 79072, USA