Case Aide

469 Marietta St NW, Atlanta, GA 30313, USA Req #29953
Wednesday, February 28, 2024

Location: The Salvation Army Red Shield Lodge             

Rate of Pay: $13.00 per hour

About this opportunity:

This position provides daily supervision, monitoring, reporting, and technical support services to clients in a residential shelter environment; Interviews and screens clients for eligibility to receive The Salvation Army’s residential assistance; maintains appropriate records in addition to ongoing written and verbal communication with clinical and other professional staff in relationship to daily client activities; refers clients to other community service agencies when appropriate; performs crisis intervention counseling when needed; works with individual and groups to develop life management skills; facilitates an emotional and physical environment conducive to enhancing positive client morale and stabilization; reports pertinent information to the Program Director.

Key responsibilities:

  • Screens applicants for social service assistance; documents pertinent information to include referrals, medical and psychological state, chemical or alcohol dependency, etc.; assess client’s lodging status and makes appropriate decision for services; determines if client has been prepaid by sponsor or credit; prepares resident roster and maintains resident property records.
  • Provides appropriate services within agency capabilities and referrals to other resources when necessary; prepares and distributes meal tickets, laundry tokens, towels, linens, clothing, and personal hygiene items; maintains accurate records of items dispensed.
  • Receives, receipts, and processes payments for rent and updates intake cards as needed; obtains client’s signature on necessary forms which includes house rules and regulations; prepares, tallies, and balances monies with receipts; drops the money in the safe.
  • Monitors the activities of the resident’s ensuring safety and compliance with house rules and regulations, this includes when in chapel, recreation, and at meals; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift; prepares incident reports.
  • Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures. Provides crisis counseling, and assists clients in following their program plan; informs assigned Case Managers or Program Director of special problems, needs, etc.
  • Completes required paperwork representing client intake for the day; inputs data into the computer to maintain computer records and generate client lists.
  • Works with individuals and groups as needed to enhance social skills and the ability to enjoy and function within a group living situation.
  • Inspects program area daily; provides individual instruction or correction to clients regarding proper use of the facility as needed; reports damage or other maintenance needs to Program Director.
  • Periodically monitors bed assignments; wakes up clients at designated time and instructs them to collect their sheets; ensures that all residents are out of the facility by the designated time; distributes client luggage.
  • Maintains client and program records daily; submits required reports and statistics; prepares written incident reports.
  • Assists in serving client’s meals.
  • Provides necessary crisis intervention; ensures 24-hour monitoring of clients.
  • Serves as advocate for victims at the hospital or Police Department; drives a vehicle to transport victims to a shelter.
  • Documents and monitors clients’ self-administration of medication as prescribed and in accordance with Shelter Care policies and procedures.
  • Prepares work passes for clients.
  • Administers drug testing of clients as needed.
  • Maintains inventory of office, cleaning, and other necessary supplies; requisitions supply through Program Director as needed.
  • Performs data entry and light typing as required.
  • Assigns housekeeping and other tasks to residents; ensures that clients perform assigned house duties in the proper manner; ensures compliance with house rules and regulations.
  • Assists in serving meals to residents.
  • Collects and inventories all dirty towels and sheets from clients.
  • Directs clients to appropriate agencies for their special needs.
  • Performs other duties as assigned.


What we are looking for in you:

  • High school diploma or G.E.D.; and
  • One (1) year experience performing security or social service work is preferred, or
  • Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
  • Valid Driver's License


Physical Requirements and Working Conditions:

Ability to meet attendance requirements. Ability to drive a vehicle in order to serve as advocate for victims at the hospital or Police department and to transport victims to a shelter. Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits

  • Health, Dental, Vision
  • Paid Time Off

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  2/28/2024 – 3/13/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Other details

  • Job Family GA-NON-EXEMPT
  • Job Function Case Management
  • Pay Type Hourly
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Location on Google Maps
  • 469 Marietta St NW, Atlanta, GA 30313, USA