Spanish/Bilingual Customer Service Representative

Spanish/Bilingual- Customer Service Representative

Do you like talking on the phone? Does learning new technology excite you? Are you interested in learning about the healthcare industry? If you felt yourself nodding along, then look no further. Verisma wants YOU!  The Customer Service Representative is responsible for fielding client inquiries regarding Release of Information (ROI) requests for patient medical records. The Bilingual CSR provides issue resolution, status updates concerning medical record requests, and posts corrective action notes in the corporate database to facilitate timely and accurate release of information processing.

Schedule: Full-time, Monday-Friday (flexible shifts available) 

Core Values: Initiative, Integrity, Expertise, Partnership, & Resilience

 Benefits:

• Entry level starts at $16.25/hr+
• 25 days accrued PTO / holidays
• Competitive benefits package (medical, dental, vision, 401k and more)
• Growth opportunities available within Customer Service tiers or internal transfers / promotions
• REMOTE POSITION after 1-2 weeks training onsite at a local Verisma training office
• Full, paid training is provided
• Computer equipment is provided

Responsibilities:

• Receive a high volume of inbound calls from clients inquiring about status of medical records, fees, etc.
• Escalate complex issues, as needed
• Ability to meet productivity standards, which are set by the Supervisor/Manager
• Maintain a professional demeanor and ethical behavior when dealing with confidential and sensitive information

Required:

• High school diploma or GED equivalent is required
• Bilingual – fluent in Spanish, verbal and written
• Qualified applicants must be vaccinated from COVID-19
• Tech savvy (e.g., typing, navigating in/out of multiple programs, dual monitors, etc.)
• Exceptional interpersonal skills and capacity to build relationships with co-workers and customers
• Ability to work effectively and independently in fast-paced environments, while working remotely

Preferred:

• Knowledge of HIPAA
• Prior medical office experience
• Ring Central, Zendesk, Microsoft Teams, Outlook & Excel