Call Center, Onsite Release of Information Specialist

Boca Raton, FL, USA Req #249
Tuesday, September 12, 2023

Onsite Release of Information (ROIS)

Summary of Position:

The Release of Information Specialist  (ROIS ) initiate the medical record release process by inputting data into Verisma Software. The ROIS works quickly and carefully to ensure documentation is processed accurately and efficiently. This position has the oppportunity to work onsite and assist with a high volume of phone calls. The primary supervisor is Manager of Operations, Release of Information.  The pay range for this position is $15.25 - $16.75 an hour. 

Duties & Responsibilities:

  • Process medical ROI requests in a timely and efficient
  • Process requests utilizing Verisma software applications
  • Support the resolution of HIPAA-related release issues
  • Organize records and documents to complete the ROI process
  • Read and interpret medical records, forms, and authorizations
  • Provide exemplary customer service in person, on the phone and via email, depending on location requirements
  • Interact with customers and co-workers in a professional and friendly manner
  • Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained
  • Attend training sessions, as required
  • Live by and promote Verisma company values
  • Perform other related duties, as assigned, to ensure effective operation of the department and the Company

Minimum Qualifications:

  • HS Diploma or equivalent
  • RHIT certification, preferred
  • 2+ years of medical record experience
  • 2+ years of experience completing clerical or office work
  • Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks
  • Experience in a healthcare setting, preferred
  • Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred
  • Must be able to work independently
  • Must be detail oriented


Other details

  • Job Family Release of Information Specialists
  • Job Function ROIS
  • Pay Type Hourly
  • Min Hiring Rate $15.25
  • Max Hiring Rate $17.00
  • Required Education High School
Location on Google Maps
  • Boca Raton, FL, USA