Membership Associate

We are a diverse community joined together by a shared commitment to nurture the potential of kids, promote healthy living and foster social responsibility.

With more than 60,000 members across Chester County, our programs and facilities are always based on the unique needs and interests of the communities we serve. In addition, our volunteers, staff, members and donors are all united by a deep commitment to continually strengthen Chester County.

Job Title: Membership Associate
Branch: Kennett YMCA Outdoor Pool 
Pay Class: Part Time
Shifts/Availability:  Monday 2-7p, Tuesday 2-7p, Wednesday 2-7p, Thursday 2p-7p, Friday 2p-7p and Saturday/Sunday 12p-5p

Rate: $13.50-$14.00

About the YMCA of Greater Brandywine: The YMCA of Greater Brandywine (YGBW), an association of eight YMCAs serving Chester County, is a non-profit organization committed to nurturing the potential of every child, promoting healthy living and fostering social responsibility through life-changing programs for all.

Position Purpose: The Outdoor Pool Membership Associate’s primary responsibility is to greet and welcome all who visit the YMCA Pool. Membership Associates build the Y community by providing accurate information and connecting members and non-members with one another, staff members, programs, and resources that will help them to accomplish their goals. 

Responsibilities:

• Provides outstanding customer experience by greeting members and guests and helping to sign or scan into the pool.
• Develops and maintains a full understanding of the YGBW membership and use of the Outdoor Pool and articulate them to all types of people with differing needs.
• Performs basic functions in the organizational membership software system including but not limited to starting and processing guest passes, updating contact information and taking payments.
• Ensures facility security by scanning members in and checking that their membership is valid before permitting entry. Screens prospects and non-members through the organization’s sexual abuse screening tool before providing entry.
• Answers member inquiries and/or directs to the appropriate staff member, ensuring the inquiry is responded to appropriately and in a timely fashion.
• Maintains accurate cash, receipt records, and financial operating procedures.
• Understands and properly executes opening and closing procedures.
• Maintains a professional atmosphere and presentation with proper and current signage.
• Always wears approved YGBW apparel and name tag when on duty.
• Ensure compliance with all YGBW policies and standard operating procedures.
• Perform other related duties as assigned.

Qualifications:

• Must be 18 years of age or older
• Basic computer knowledge and skills preferred, ability to learn new software and new software applications quickly.
• Excellent verbal communication skills preferred
• Cash handling experience preferred
• Enjoy working with and helping people with a friendly and positive demeanor
• Obtain and maintain all additional new hire certifications and trainings within 90 days of hire

Benefits:

• Making a difference in a person’s life every day.
• Fun, fast-paced work environment
• Working for a diverse and inclusive community-based non-profit
• Opportunities for training and advancement
• Free Family Membership (all members of the family membership must live in the same household)
• Tuition reimbursement
• Referral bonuses