FACILITATOR-QUALITY~G3140A~5304

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.  Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds.  Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.  We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers.  Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

Principle Accountabilities:

• Coordinate with plant management to implement and maintain company quality and food safety standards with the goal of producing high quality products to exceed customer expectations.
• Work with department managers/superintendents to implement key driver improvement activities through timely and usable product/process quality and safety data collection, data analysis, improvement project measurement, and assisting improvement teams.
• Establish process methods for tracking and reporting environmental compliance to state regulations and establish and maintain relationships with state regulatory authorities and corporate environmental compliance resources.
• Facilitate and maintain corporate quality and Environmental, Health and Safety (EHS) systems process and procedures at the plant level.
• Serve as a quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific expectations and requirements, quality testing, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee and/or certificates of audit, and assist plant management in translating customer satisfaction survey data into action plans.
• Participate in and serve as interface in plant audits such as quality, food safety, environmental, and customer audits.
• Provide support in writing programs that maintain the plant’s quality (ISO 9000), food safety certification(s) (ISO 22000), and environmental permitting as needed.
• Ensure all quality control and measurement devices are appropriately calibrated and maintained.
• Provide ongoing communication and training to supervisors and operators on quality, Environmental, Health and Safety (EHS), and food safety processes.
• Know and follow policies and procedures of the company, share information that would benefit other members of the team, and find ways to improve the delivery of service to our customers.
• Strive to continually strengthen PCA’s business philosophy of meeting needs and exceeding expectations for customers specifically supporting PCA’s Commitment to Service which involves doing what’s right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.

Decision Making:

The Quality Facilitator is expected to review current processes and implement improvement programs. The Quality Facilitator is expected to exercise solid judgment in prioritizing projects and managing the department’s resources for the maximum return. The Quality Facilitator must be able to manage multiple projects and tasks at the same time.

Interactions:

Internally, the Quality Facilitator interacts with corporate and plant personnel from all functional areas. The Quality Facilitator is expected to develop solid working relationships with these individuals. Externally, the Quality Facilitator will interact with customers and vendors.

Position Requirements:

• Education equivalent to a bachelor’s degree in Engineering, Industrial Management, Statistics, Business, or related field.
• Five (5) years of previous experience in corrugated manufacturing operations.
• Three (3) years of previous experience developing/implementing quality systems programs in a manufacturing environment.
• Certified quality engineer preferred.
• Knowledge of food safety and experience managing food programs. Food safety certification such as Hazard Analysis Critical Control Point (HACCP) preferred.
• Effective training and presentation skills and the ability to facilitate groups in problem solving.
• Solid working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.
• Exposure to manufacturing shop floor and/or Statistics and Quality software is preferred.
• Strong organizational skills with the ability to handle numerous details, deadlines, and requests.
• Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently.
• Solid analytical skills with the ability to identify opportunities for improvement and conduct deductive reasoning.
• Strong verbal and written communication skills with the ability to communicate effectively to solicit buy-in from various audiences.
• Strong interpersonal skills with the ability to network and build relationships with individuals of various experience and corporate levels both within and outside of the company.
• Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines.
• Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.
• Must be able to travel independently in the US and Mexico, and possess a valid U.S. driver’s license and a passport.          

All qualified applicants must apply at Careers.packagingcorp.com to be considered.

PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.