Refrigeration Senior Service Technician

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance.

POSITION SUMMARY:

• The Refrigeration Senior Service Technician reports to the Manager, Service.
• Located in Lewisville, TX 
• Full-Time
• Remote 

The Senior Service Technician is responsible for providing advanced-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong technical expertise, leadership capabilities, and the ability to mentor junior technicians.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Advanced Service and Repair:
  • Independently handle advanced service, repair, and installation of leased and billable service customers' equipment.
  • Conduct on-site troubleshooting, testing, and repairs, including complex kitchen equipment.
• Mentorship:
  • Provide guidance and mentorship to junior technicians, assisting with training and skill development.
  • Collaborate with team members to enhance overall technical proficiency.
• Safety and Compliance:
  • Lead safety initiatives and ensure compliance with safety protocols.
  • Survey safety devices and equipment regularly.
• Inventory Management:
  • Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
  • Conduct installation, servicing, and repair of foodservice equipment.
• Communication and Reporting:
  • Provide detailed and timely service reports via assigned tablet.
  • Collaborate with management on procedures and work order status.
• Customer Interaction:
  • Deliver professional service and customer support during reactive service calls, PM's, and installs.
  • Build and maintain positive customer relationships.
• Leadership and Training:
  • Assist in training programs for junior technicians.
  • Collaborate with management on continuous improvement initiatives.
• Problem Solving:
  • Take the lead in troubleshooting complex issues and providing effective solutions.
  • Reach out to higher-level technicians for support when needed.
• Documentation:
  • Read and interpret equipment manuals for required maintenance and service.
  • Maintain accurate records of parts, materials, and components.

COMPETENCIES:

• Advanced communication skills with customers and all levels of management.
• Strong leadership capabilities and the ability to mentor and guide junior technicians.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.

QUALIFICATIONS & EXPERIENCE:

• 2 – 3 years of hands-on experience in commercial installation and service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of two years of hands-on experience in commercial refrigeration.
• Advanced computer skills.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 50 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

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