Technical Assistant

SUMMARY

Responsible for providing customer service and administrative support to assist the entire office operations, including but not limited to: Administration, Claims, Executive, and Insurance Departments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Responsible for all front-office duties, including reception lobby and all common areas of office.

•    Interfaces with Building Management, Parking, Staples, Pitney Bowes, Xerox, Iron Mountain, Coffee, and HVAC vendors. Acts as liaison between local office and Alliant departments such as Facilities, IT, Helpdesk, etc. 

•    Maintains local office SharePoint page, Outlook Team Calendar, and office folders on Shared Drive. 

•    Answers incoming calls to main office number and routes callers as needed.

•    Assists service team with assembly of marketing materials, proposals, and presentations for prospects and clients.

•    Orders and prepares loss runs and motor vehicle reports as directed.

•    Assists with client insurance certificates (print, envelope, stamp, mail) as needed. 

•    Provides office support in the absence of office management staff, and provides additional support to executive leadership. 

•    Assists in preparing slides for recurring internal team meetings.

•    Assists with logistics of all meetings including providing support to host as needed, checking conference room lighting, confirming conference room equipment is functioning, welcoming guests, and offering beverages and seating.

•    Acts as primary emergency Floor Warden by maintaining emergency contact information on AlliantNet, helping to identify and communicate to office emergency volunteers, and attending annual building management emergency training. 

•    Actively participates and supports committees related to employee engagement, D&I, and philanthropy.

•    Provides word processing assistance as required.

•    Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

•    Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

High school diploma or equivalent combination of education and experience

Related work experience preferred

CPR certification preferred

SKILLS

Proficient in Microsoft Office Suite

Good verbal and written communication skills

Good customer service skills, including telephone and listening skills

Good problem solving and time management skills

Intermediate typing skills (30-35 wpm)

Ability to work within a team and to foster teamwork