E-Commerce Book Supervisor

Job Title: E-Commerce Book Supervisor        

About the Position 

Manages productivity and inventory of the E-Commerce Book department.  Supervises staff and monitors the workflow and daily task planning.

Pay Range: $22.50/hour 

Essential Functions:

Monitor productivity of Book Scanners and Listers and addresses any performance issues with the assistance of the Assistant Manager and/or Manager.

Assist in hiring and training of staff.

Prepare department reports and spreadsheets, including sales and performance tracking.

Effectively perform daily listings/uploads of ISBN and non-ISBN books.

Effectively describe books in book-industry terminology and grade the condition of books according to industry standards.

Effectively research values and manage inventory. 

Perform research of items scanned and/or collected.

Respond to customer inquiries; provide information via email, phone or in person.

Maintain department standards and hold staff accountable.

Manage supplies inventory.

Maintain online marketplace rating of at least 98%.

Maintain a clean and orderly processing area.

Follow all Loss Prevention guidelines and measures.

Upholds safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.

Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Job Requirements

Education: High School or equivalent.

Experience: Knowledge of E-commerce book processes is preferred.  Minimum 1 year supervisory experience.

Specific Skills/Knowledge/Licenses:  Able to read, write, and speak English clearly and fluently. Ability to create a team environment.

Excellent computer and Internet skills, including rapid & accurate keyboarding.  Proficient with Microsoft Office and Excel. Ability to provide good customer service with strong interpersonal and communication skills.

Essential Physical Abilities:

Standing for long periods of time. Lifting and carrying 35-50 pounds; developed fine motor control (grasp, handle, manipulate objects with fingers. Frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders. Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).Ability to communicate clearly and effectively with a wide variety of people, including those with limited English skills.

Essential Mental/Sensory Abilities:

Organizing, sorting, categorizing, counting, adding, subtracting

Interpreting data

Problem Solving

Internal/external customer service.

Written and verbal communication skills.

Working Conditions:

Warehouse and office environment, moderate noise level, exposure to dust.  Must be able to work a flexible schedule. This role may require travel to other locations.